Table of Contents

Table of Contents

Are you in the market for a CRM and considering Zendesk? Are you having trouble locating verifiable information about Zendesk’s Enterprise cost? You’ve come to the right place. Keep reading for a comprehensive breakdown of Zendesk cost, plans, features, and details.

What is Zendesk?

Zendesk is a flexible, service-first Customer Relationship Management (CRM) company that builds software designed to improve customer relationships. Trusted by over 160,000 paid customers across 160 countries and territories, Zendesk can support all businesses from small to enterprise level. With Zendesk, you can recognize and isolate trends, view the impact of your operational changes, and understand exactly where clients faced issues in one comprehensive dashboard. Information that your business uses on a daily basis can be stored, categorized, and viewed when and where you need it. The powerful automations help to keep your business and employees updated and on task. All your client intercommunications live in a single, dynamic interface with features such as web widgets, pre-defined ticket responses, and a full customer history. On average, according to Zendesk, it increases customer satisfaction by 25% and agent productivity by 30% at any scale.

Zendesk Pricing

Zendesk features three purchase options; Zendesk Foundational Support, Zendesk for Service and Zendesk for Sales. The three Zendesk categories each come with unique subscription options to fit any budget.

Zendesk Foundational Support Pricing- Free trial available for all foundational support plans, and all subscriptions are billed annually.

Zendesk Support TeamZendesk Support ProfessionalZendesk Support Enterprise
$19 per agent/month$49 per agent/month$99 per agent/month

Zendesk for Service Pricing- Free trial available for all service plans, and all subscriptions are billed annually.

Zendesk Suite TeamZendesk Suite GrowthZendesk Suite Professional
$49 per agent/month$79 per agent/month$99 per agent/month

Zendesk for Sales Pricing- Free trial available for all sales plans, and all subscriptions are billed annually.

Zendesk Sell TeamZendesk Sell GrowthZendesk Sell Professional
$19 per agent/month$49 per agent/month$99 per agent/month

Zendesk Enterprise Pricing

Zendesk Enterprise plans offer a free trial, to ensure your satisfaction with the product before you commit to a year with it. The most cost-effective enterprise plan, Suite Enterprise, is $150 per agent/month, billed annually. But there are additional enterprise-ready plans starting at $215 per agent/month, available with a sales consultation.

Zendesk Pricing Plans

With so many important key features and options, it is crucial to understand the difference in each Zendesk plan before your purchase. So, what are the differences between Zendesk for Sales, Zendesk for Service, Zendesk Foundational Support, and their following subscription plans? See the charts below for the breakdown.

Zendesk for Service Pricing Plan Details

Suite TeamSuite GrowthSuite Professional
Industry-leading ticketing system
Messaging across web, mobile and social
Email, voice, SMS, and live chat support
Help center
Automations
Up to 50 automated answers
Unified agent workspace
Reporting and analytics
Data and file storage
1,000+ apps and integrations Robust APIs
Online support from the Zendesk team
Onboarding and adoption guidance
All Features from Suite Team
Up to 100 automated answers
Self-service customer portal
AI-powered knowledge management
Customizable ticket layouts
Light access licenses Service Level Agreement (SLA) management
Multilingual support and content
All features from Suite Team and Suite Growth
Up to 500 automated answers
Conversation routing based on agent skill
Integrated community forums
Private conversation threads
Customizable and shareable dashboards
Advanced voice capabilities
Data Location Options
HIPAA compliance
Events Connector for Amazon Web Services

Zendesk for Sales Pricing Plan Details

Sell TeamSell GrowthSell Professional
Industry-leading ticketing system
Messaging across web, mobile and social
Email, voice, SMS, and live chat support
Help center Automations and workflow
Unified agent workspace
Reporting and analytics
Data and file storage 1,000+ apps and integrations
Robust APIs
Includes all features of Sell Team
Self-service customer portal
AI-powered knowledge management
Customizable ticket layouts
Light access licenses
Service Level Agreement (SLA) management
Multilingual support and content
Includes all features of Sell Team and Professional
Conversation routing based on agent skill
Integrated community forums
Private conversation threads
Customizable and shareable dashboards
Advanced voice capabilities
Data Location Options
HIPAA complianceEvents Connector for Amazon Web Services

Zendesk Foundational Support Plans and Details

Support TeamSupport ProfessionalSupport Enterprise
Integrated ticketing across email, Tweets and Facebook wall posts
Business rules
Customer details and interaction history
Out-of-the-box reporting and analytics
Apps and integrations
Includes all features of Support Team
Business hours
Customer satisfaction surveys
Multilingual support and content
Automatic redaction
Service Level Agreement (SLA) management
Includes all features of Support Team and Professional
Conversation routing based on agent skill
Custom team roles and permissions
Customizable agent workspaces
Third-party data storage
Sandbox test environment

Zendesk Product Comparison

Choosing a Customer Relationship Management software for your business can be overwhelming, especially in the competitive digital market of today. Zendesk is a highly effective, reliable tool. But, how does it hold up against its competitor, Agile CRM?

Agile CRM is a fully comprehensive, cloud based software that includes contact and project management, appointment scheduling, telephony, social CRM, and an eye-catching landing page builder. Agile CRM is a bit more accessible in price, with a beginner plan starting at $8.99. Zendesk and Agile are both very capable CRM tools, and are a decent matchup against one another. Both CRM systems are able to support small, medium, and large businesses. But when it comes to ease of use and functionality, Zendesk is more highly rated amongst customers and has a broader range of useful features.

How Much Does Zendesk Cost?

The annual cost of a business with 20 users:

Zendesk Support Team- $4,560

Zendesk Support Professional- $11,760

Zendesk Enterprise- $23,760

Zendesk Sell Team- $4,560

Zendesk Sell Growth- $11,760

Zendesk Sell Professional- $11,760

Zendesk Suite Team- $11,760 

Zendesk Suite Growth- $18,960

Zendesk Suite Professional- $$11,760

Zendesk Suite Enterprise- $36,000

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