Are you in the market for a CRM and considering Zendesk? Are you having trouble locating verifiable information about Zendesk’s Enterprise cost? You’ve come to the right place. Keep reading for a comprehensive breakdown of Zendesk cost, plans, features, and details.
What is Zendesk?
Zendesk is a flexible, service-first Customer Relationship Management (CRM) company that builds software designed to improve customer relationships. Trusted by over 160,000 paid customers across 160 countries and territories, Zendesk can support all businesses from small to enterprise level. With Zendesk, you can recognize and isolate trends, view the impact of your operational changes, and understand exactly where clients faced issues in one comprehensive dashboard. Information that your business uses on a daily basis can be stored, categorized, and viewed when and where you need it. The powerful automations help to keep your business and employees updated and on task. All your client intercommunications live in a single, dynamic interface with features such as web widgets, pre-defined ticket responses, and a full customer history. On average, according to Zendesk, it increases customer satisfaction by 25% and agent productivity by 30% at any scale.
Zendesk Overview
Zendesk Pricing
Zendesk features three purchase options; Zendesk Foundational Support, Zendesk for Service and Zendesk for Sales. The three Zendesk categories each come with unique subscription options to fit any budget.
Zendesk Foundational Support Pricing- Free trial available for all foundational support plans, and all subscriptions are billed annually.
| Zendesk Support Team | Zendesk Support Professional | Zendesk Support Enterprise |
|---|---|---|
| $19 per agent/month | $49 per agent/month | $99 per agent/month |
Zendesk for Service Pricing- Free trial available for all service plans, and all subscriptions are billed annually.
| Zendesk Suite Team | Zendesk Suite Growth | Zendesk Suite Professional |
|---|---|---|
| $49 per agent/month | $79 per agent/month | $99 per agent/month |
Zendesk for Sales Pricing- Free trial available for all sales plans, and all subscriptions are billed annually.
| Zendesk Sell Team | Zendesk Sell Growth | Zendesk Sell Professional |
|---|---|---|
| $19 per agent/month | $49 per agent/month | $99 per agent/month |
Zendesk Enterprise Pricing
Zendesk Enterprise plans offer a free trial, to ensure your satisfaction with the product before you commit to a year with it. The most cost-effective enterprise plan, Suite Enterprise, is $150 per agent/month, billed annually. But there are additional enterprise-ready plans starting at $215 per agent/month, available with a sales consultation.
Zendesk Pricing Plans
With so many important key features and options, it is crucial to understand the difference in each Zendesk plan before your purchase. So, what are the differences between Zendesk for Sales, Zendesk for Service, Zendesk Foundational Support, and their following subscription plans? See the charts below for the breakdown.
Zendesk for Service Pricing Plan Details
| Suite Team | Suite Growth | Suite Professional |
| Industry-leading ticketing system Messaging across web, mobile and social Email, voice, SMS, and live chat support Help center Automations Up to 50 automated answers Unified agent workspace Reporting and analytics Data and file storage 1,000+ apps and integrations Robust APIs Online support from the Zendesk team Onboarding and adoption guidance | All Features from Suite Team Up to 100 automated answers Self-service customer portal AI-powered knowledge management Customizable ticket layouts Light access licenses Service Level Agreement (SLA) management Multilingual support and content | All features from Suite Team and Suite Growth Up to 500 automated answers Conversation routing based on agent skill Integrated community forums Private conversation threads Customizable and shareable dashboards Advanced voice capabilities Data Location Options HIPAA compliance Events Connector for Amazon Web Services |
Zendesk for Sales Pricing Plan Details
| Sell Team | Sell Growth | Sell Professional |
| Industry-leading ticketing system Messaging across web, mobile and social Email, voice, SMS, and live chat support Help center Automations and workflow Unified agent workspace Reporting and analytics Data and file storage 1,000+ apps and integrations Robust APIs | Includes all features of Sell Team Self-service customer portal AI-powered knowledge management Customizable ticket layouts Light access licenses Service Level Agreement (SLA) management Multilingual support and content | Includes all features of Sell Team and Professional Conversation routing based on agent skill Integrated community forums Private conversation threads Customizable and shareable dashboards Advanced voice capabilities Data Location Options HIPAA complianceEvents Connector for Amazon Web Services |
Zendesk Foundational Support Plans and Details
| Support Team | Support Professional | Support Enterprise |
| Integrated ticketing across email, Tweets and Facebook wall posts Business rules Customer details and interaction history Out-of-the-box reporting and analytics Apps and integrations | Includes all features of Support Team Business hours Customer satisfaction surveys Multilingual support and content Automatic redaction Service Level Agreement (SLA) management | Includes all features of Support Team and Professional Conversation routing based on agent skill Custom team roles and permissions Customizable agent workspaces Third-party data storage Sandbox test environment |
Zendesk Product Comparison
Choosing a Customer Relationship Management software for your business can be overwhelming, especially in the competitive digital market of today. Zendesk is a highly effective, reliable tool. But, how does it hold up against its competitor, Agile CRM?
Agile CRM is a fully comprehensive, cloud based software that includes contact and project management, appointment scheduling, telephony, social CRM, and an eye-catching landing page builder. Agile CRM is a bit more accessible in price, with a beginner plan starting at $8.99. Zendesk and Agile are both very capable CRM tools, and are a decent matchup against one another. Both CRM systems are able to support small, medium, and large businesses. But when it comes to ease of use and functionality, Zendesk is more highly rated amongst customers and has a broader range of useful features.
How Much Does Zendesk Cost?
The annual cost of a business with 20 users:
Zendesk Support Team- $4,560
Zendesk Support Professional- $11,760
Zendesk Enterprise- $23,760
Zendesk Sell Team- $4,560
Zendesk Sell Growth- $11,760
Zendesk Sell Professional- $11,760
Zendesk Suite Team- $11,760
Zendesk Suite Growth- $18,960
Zendesk Suite Professional- $$11,760
Zendesk Suite Enterprise- $36,000
