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talkdesk pricing

Talkdesk Pricing

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Are you looking for Talkdesk pricing to understand how much does Talkdesk cost? We’ve got you covered Talkdesk is an online contact center that provides artificial intelligence software; here are all the details regarding the various offerings and Talkdesk pricing.

What is Talkdesk?

 Using the cloud-based call center solution Talkdesk, businesses can lower customer support expenses while increasing customer satisfaction. Callers are routed to the agent who is best suited to meet their needs based on customizable data using automatic call distribution (ACD), interactive voice response (IVR) and skills-based routing.

Talkdesk displays all caller information, including name, contact information, image, contact history and purchase history. This is visibile in the agent’s browser so they are able to personalize conversations. 

Every time a new contact calls, the system automates the creation of a new profile. Talkdesk sends an email with call information, a voicemail recording, and a transcription when a call is missed. These tools assist managers and agents to make informed, data-driven decisions.

Talkdesk Pricing

The Talkdesk pricing has four options, billed per user per month.

These include:

  • CX Cloud Essentials: $75
  • CX Cloud Elevate: $95
  • CX Cloud Elite: $125
  • Experience Clounds: pricing calculated on request

Talkdesk Pricing Plans

The CX Cloud Essentials plan, at $75 per person per month, allows users to service customers through the hybrid contact center with features such as routing and voice engagement.

It also includes:

  • Real-time dashboards
  • Studio functions
  • API access
  • Knowledge management
  • Business intelligence
  • Virtual agent
  • Customer experience analytics starter
  • AI trainer
  • Guardian starter
  • Agent assist starter
  • Connections 

The CX Cloud Elevate plan, at $95 per month, includes all features from the CX Cloud Essentials. This plan helps to elevate the contact center experience, thanks to:

  • 3 channels of digital engagement
  • Screen recording
  • Quality management
  • Conversations mobile app
  • Automated notifications
  • Feedback

The CX Cloud Elite plan is $125 per month and includes all CX Cloud Elevate plan features. This plan helps to turn insights into results, using:

  • Custom reporting with live and explore
  • 100% uptime SLA
  • Performance management
  • Guardian 

Talkdesk Enterprise Pricing 

The Experience Clouds plan is made to empower contact centers with industry products specifically designed to meed a business’ unique vertices and deliver value.

It contains everything in the CX Cloud Elite plan, as well as:

  • Industry integrations
  • Industry workspace
  • Industry virtual agents
  • Industry workflows

Users can also pick one of the following:

  • Customer experience analytics
  • Workforce management
  • Proactive outbound engagement
  • Agent asssit

If your business is interested in this enterprise plan, contact the Talkdesk sales team to create a package that best suits your needs.

Talkdesk Product Comparison

Five9 is also a provider of cloud contact center software, similar to Talkdesk. 

There are also four plan options, including

  • Core: $149 per month 
  • Premium: $169 per month 
  • Optimum: $199 per month 
  • Ultimate: $229 per month

Reviews indicate that Five9 is better at service and support than Talkdesk and is easier to integrate and deploy.

How Much Does Talkdesk Cost?

Talkdesk pricing increases per number of users.

PlanPrice2 Users3 Users4 Users5 Users
CX Cloud Essentials $75$150$225$300$375
CX Cloud Elevate$95$190$285$380$475
CX Cloud Elite$125$250$375$500$625

If your business is interested in the Experience Clouds plan, you can request a quote.

Take note that you can also sign up for per hour login consumption, as well as concurrent pricing. This pricing is based on a minimum 3 year commitment and additional telco and usage fees aren’t included.

Digital Engagement-only is also available.

If Talkdesk Pricing is Too High or Not a Fit, Check Out These Alternatives

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