Table of Contents

Table of Contents

Monthly and annual 8×8 pricing for Business Communications and Contact Center, with 8×8 alternatives. 

What is 8×8?

8×8 is a leading Software-as-a-Service provider. Their products include an integrated contact center, voice communications, video, chat and API solutions built on one global cloud communications platform. “8×8 is powering all employees globally to connect individuals and teams so they can collaborate faster and work smarter.” 

8×8 Pricing

8×8 Business Communications are charged per user per month. They also offer an annual subscription which comes at a discounted rate. To add the contact center is an additional charge per user per month. 

8×8 X Series Pricing Plans

The following 8×8 service plans are available:

X2X4X6X7X8
Standard users with international callingAdvanced call handling and analytics for supervisors and receptionistsVoice-based Contact Center with Advanced ReportingOmni-channel Contact Center with Advanced ReportingAdvanced Contact Center with Comprehensive Reporting, CX and Interaction Analytics, Quality Management and Auto Dialer

The following features are available for the 8×8 service plans:

FEATURESX2X4X6X7X8
99.999% uptime SLA across UCaaS and CCaaS 
Number of Countries in Unlimited Telephony Calling Zone1448484848
Number Porting (self-service or managed) 
Auto Attendant (multi-level) 
Call Handling
Call Queues
Barge, Monitor and Whisper
HD Secure Voice, Hot-desking
Mobile and Desktop app or Browser-based Access
Presence Detection 
Voicemail with Transcription
Web-Browser Click-to-Call 
Cross-Platform Team Messaging 
HD Audio and Video Conferencing with Screen Sharing (500 Active Participants)
Advanced Moderator Controls of Audio and Video Meetings
Engaging Meeting Experiences with Live Emoji Reactions, Instant Polls, Hand Raising, Virtual Backgrounds and Breakout Rooms 
Out of the Box Integrations with Key CRM, Productivity, Service and Support Applications 
8×8 Voice for Microsoft Teams Add-On
UC Media Storage (unlimited capacity) for Meetings & UC Call Recording30 days130 days130 days130 days130 days
CC Media Storage (unlimited capacity) for CC Call Recording 30 days30 days30 days
Unlimited Internet Fax
8×8 Frontdesk tailored experience for receptionists
Conversation IQ Add-on provides speech analytics and quality management$$
Call Activity Analytics
Supervisor Analytics
8×8 Agent Workspace delivering a tailored and intuitive experience for contact center agents
8×8 Contact Center for Microsoft Teams Solution Certified
Chrome Enterprise Recommended (CER) Contact Center Solution 
Omnichannel routing of voice, chat, email, SMS, social media and messaging apps
ACD/IVR
Intelligent Interactive Voice Response (IVR) $$$
Queued and Web Callback
Post-Call Survey
Contact Center Reporting and Analytics
8×8 Secure Pay$$$
Co-browsing
Auto Dialer: Preview, Progressive, & Predictive$$
Quality Management $$
Interaction Analytics$$
Enterprise-Grade Security 
Compliance and Certifications

8×8 Product Comparison

RingCentral is one of 3CX’s main competitors These two competitors are similar because they both offer a high-quality, cloud-based business phone service. 8×8 works out less costly with competitive quotes, shorter contracts, and deep discounts. However, RingCentral does have added functionality which might be worth paying extra for in terms of long term value.

How much does  8×8 cost?

Monthly and annual 8×8 pricing for business communications and contact center.

X2X4X6X7X8
$32 per user/month$57 per user/month$85 per user/month$110 per user/month$140 per user/month
$24 per user/month billed annually $44 per user/month billed annually 

If 8×8 Cost is Too High, Check out These 8×8 Alternatives

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