Monthly and annual 8×8 pricing for Business Communications and Contact Center, with 8×8 alternatives.
What is 8×8?
8×8 is a leading Software-as-a-Service provider. Their products include an integrated contact center, voice communications, video, chat and API solutions built on one global cloud communications platform. “8×8 is powering all employees globally to connect individuals and teams so they can collaborate faster and work smarter.”
8×8 Overview
8×8 Pricing
8×8 Business Communications are charged per user per month. They also offer an annual subscription which comes at a discounted rate. To add the contact center is an additional charge per user per month.
8×8 X Series Pricing Plans
The following 8×8 service plans are available:
| X2 | X4 | X6 | X7 | X8 |
| Standard users with international calling | Advanced call handling and analytics for supervisors and receptionists | Voice-based Contact Center with Advanced Reporting | Omni-channel Contact Center with Advanced Reporting | Advanced Contact Center with Comprehensive Reporting, CX and Interaction Analytics, Quality Management and Auto Dialer |
The following features are available for the 8×8 service plans:
| FEATURES | X2 | X4 | X6 | X7 | X8 |
| 99.999% uptime SLA across UCaaS and CCaaS | ★ | ★ | ★ | ★ | ★ |
| Number of Countries in Unlimited Telephony Calling Zone | 14 | 48 | 48 | 48 | 48 |
| Number Porting (self-service or managed) | ★ | ★ | ★ | ★ | ★ |
| Auto Attendant (multi-level) | ★ | ★ | ★ | ★ | ★ |
| Call Handling | ★ | ★ | ★ | ★ | ★ |
| Call Queues | ★ | ★ | ★ | ★ | ★ |
| Barge, Monitor and Whisper | ★ | ★ | ★ | ★ | |
| HD Secure Voice, Hot-desking | ★ | ★ | ★ | ★ | ★ |
| Mobile and Desktop app or Browser-based Access | ★ | ★ | ★ | ★ | ★ |
| Presence Detection | ★ | ★ | ★ | ★ | ★ |
| Voicemail with Transcription | ★ | ★ | ★ | ★ | ★ |
| Web-Browser Click-to-Call | ★ | ★ | ★ | ★ | ★ |
| Cross-Platform Team Messaging | ★ | ★ | ★ | ★ | ★ |
| HD Audio and Video Conferencing with Screen Sharing (500 Active Participants) | ★ | ★ | ★ | ★ | ★ |
| Advanced Moderator Controls of Audio and Video Meetings | ★ | ★ | ★ | ★ | ★ |
| Engaging Meeting Experiences with Live Emoji Reactions, Instant Polls, Hand Raising, Virtual Backgrounds and Breakout Rooms | ★ | ★ | |||
| Out of the Box Integrations with Key CRM, Productivity, Service and Support Applications | ★ | ★ | ★ | ★ | ★ |
| 8×8 Voice for Microsoft Teams Add-On | ★ | ★ | ★ | ★ | ★ |
| UC Media Storage (unlimited capacity) for Meetings & UC Call Recording | 30 days | 130 days | 130 days | 130 days | 130 days |
| CC Media Storage (unlimited capacity) for CC Call Recording | 30 days | 30 days | 30 days | ||
| Unlimited Internet Fax | ★ | ★ | ★ | ★ | ★ |
| 8×8 Frontdesk tailored experience for receptionists | ★ | ★ | ★ | ★ | |
| Conversation IQ Add-on provides speech analytics and quality management | $ | $ | |||
| Call Activity Analytics | ★ | ★ | ★ | ★ | ★ |
| Supervisor Analytics | ★ | ★ | ★ | ★ | |
| 8×8 Agent Workspace delivering a tailored and intuitive experience for contact center agents | ★ | ★ | ★ | ||
| 8×8 Contact Center for Microsoft Teams Solution Certified | ★ | ★ | ★ | ||
| Chrome Enterprise Recommended (CER) Contact Center Solution | ★ | ★ | ★ | ||
| Omnichannel routing of voice, chat, email, SMS, social media and messaging apps | ★ | ★ | |||
| ACD/IVR | ★ | ★ | ★ | ||
| Intelligent Interactive Voice Response (IVR) | $ | $ | $ | ||
| Queued and Web Callback | ★ | ★ | ★ | ||
| Post-Call Survey | ★ | ★ | ★ | ||
| Contact Center Reporting and Analytics | ★ | ★ | ★ | ||
| 8×8 Secure Pay | $ | $ | $ | ||
| Co-browsing | ★ | ★ | |||
| Auto Dialer: Preview, Progressive, & Predictive | $ | $ | ★ | ||
| Quality Management | $ | $ | ★ | ||
| Interaction Analytics | $ | $ | ★ | ||
| Enterprise-Grade Security | ★ | ★ | ★ | ★ | ★ |
| Compliance and Certifications | ★ | ★ | ★ | ★ | ★ |
8×8 Product Comparison
RingCentral is one of 3CX’s main competitors These two competitors are similar because they both offer a high-quality, cloud-based business phone service. 8×8 works out less costly with competitive quotes, shorter contracts, and deep discounts. However, RingCentral does have added functionality which might be worth paying extra for in terms of long term value.
How much does 8×8 cost?
Monthly and annual 8×8 pricing for business communications and contact center.
| X2 | X4 | X6 | X7 | X8 |
| $32 per user/month | $57 per user/month | $85 per user/month | $110 per user/month | $140 per user/month |
| $24 per user/month billed annually | $44 per user/month billed annually | – | – | – |
