Ushur is a conversational intelligence platform that changes the way businesses drive the customer experience. Through artificial intelligence and no-code-based tools, this Saas-based platform offers a number of different capabilities that can help teams automate, streamline, and improve the customer journey from start to finish. It combines evolving technological components like natural language processing (NLP), machine learning, and more to enable businesses to communicate with their customers in a way that is more personalized and engaging. In doing so, companies using Ushur can build better reputations and develop a brand that is known for valuing its clients.
What Is Ushur Used For?
Ushur’s platform currently serves industries such as healthcare, finance, and insurance. Within these industries, businesses take advantage of conversational intelligence in a myriad of ways. Whether it is to improve the customer experience, automate various processes, or just in general streamlines business practices, there are many different use cases for Ushur. Let’s take a look at a few examples below.
- IVR Deflection
- Two-Way Texting
- Email Triage
- Automated Surveys
- Sales Enablement
- Helpdesk Automation
- FNOL Process Automation
- Automated Claims Processing
For IVR Deflection, with Ushur’s intelligent chatbots companies can deflect customer inquiries from interactive voice response (IVR) systems to more efficient digital channels. This not only reduces the wait time for customers but also enables businesses to handle more customer interactions at the same time.
Next, Ushur’s two-way texting functionality enables companies to engage with their customers in real-time conversations via SMS. This feature is particularly helpful in situations that require quick responses or when customers are unable to talk over the phone.
Aside from two-way texting, the platform’s AI-powered email triage system helps companies process high volumes of emails more efficiently. By automatically routing emails to the right department or team member, Ushur reduces the time it takes to respond to customer inquiries, ultimately improving the customer experience.
Ushur’s conversational AI platform can also be used to create and automate customer surveys. This helps companies gather feedback on their products or services and identify areas for improvement.
From a sales perspective, Ushur’s service can be utilized in the sales process to automate tasks such as lead qualification and appointment scheduling. This enables sales teams to focus on closing deals rather than administrative tasks.
With the many helpdesks that are available in today’s digital age, customer success teams can take advantage of Ushur’s chatbots and automation tools, which can assist them with automating their helpdesk operations, reducing the workload of support staff and improving response times for customers.
For those in the insurance industry, this SaaS tool can automate first notice of loss (FNOL) processes, which enable customers to report claims and initiate the claims process quickly and efficiently.
The last popular use case for Ushur is that aside from FNOL, it can also automate various stages of the claims process for insurance companies. This includes automating tasks like claim intake, adjudication, and payout, reducing processing time, and improving customer satisfaction.
Who Uses Ushur?
Supported by popular companies like Aetna, CVS Health, Aflac, and Unum, Ushur serves a range of clients across the insurance, healthcare, and finance industries. The platform is able to enhance the way that businesses in these sectors increase their engagement rates, reduce process times, and improve their overall net promoter score (NPS).
With respect to the finance sector, many banking companies take advantage of Ushur to provide customers with fraud alerts, ID verification, setting up direct deposits, and more. By doing so, these businesses can free up time for their tellers, managers, and other personnel so that they can focus on curating better relationships with their clients.
Ushur can help those in the insurance industry by helping them complete quote submissions, create policy changes, and address claims. Therefore by assisting insurance companies with these tasks, they can improve their ability to provide a proactive experience in an otherwise slow-moving industry.
The last sector that this conversational intelligence platform can help out with is healthcare. In this industry, Ushur can be used to set up open enrollment, provide prior authorization support, increase access to telemedicine, and update customers on the status of their claims.
What Does Ushur Do?
The two primary capabilities of Ushur are to drive customer conversations and automate intelligent documentation so that workflows can improve. Each of these abilities provides businesses with the necessary capabilities to improve customer engagement and operational efficiency.
- Drives customer conversations.
- Automates intelligent documentation.
In terms of customer conversations, Ushur’s platform is designed to provide customers with an efficient omnichannel experience that is built upon emerging chatbot technology. With chatbots and advanced automation components, this SaaS platform can engage customers via SMS, email, or chat, so that customers can get the answers and attention needed for a successful customer service experience.
Not only can Ushur assist with customer conversations, but it can also help with automating intelligent documentation. This means that companies can streamline their ability to capture and analyze data. In doing so, they can streamline the many burdensome encounters such as claims processes and service requests that take up many hours throughout the work day.
How Does Ushur Work?
For a behind-the-scenes look, let’s learn more about how Ushur works to meet your customer engagement needs below.
- Data Acquisition: The platform ingests data from various sources, such as emails, chat messages, voice calls, and social media platforms.
- Data Processing: As an AI-focused Saas platform, Ushur uses Natural Language Processing (NLP) algorithms to extract relevant information from the acquired data. It identifies the intent of the message and extracts entities, such as dates, names, and addresses, so that it can understand a general sense of what the data is trying to portray.
- Contextual Analysis: Ushur analyzes the context of the message to understand the customer’s needs and preferences. It applies machine learning algorithms to predict customer behavior and personalize communication.
- Intelligent Automation: The service automates the communication process by using chatbots, virtual assistants, and personalized messaging. It delivers the right message at the right time to improve customer engagement.
- Analytics and Insights: It provides real-time analytics and insights into customer interactions. It monitors customer feedback and sentiment to identify areas for improvement and optimize the communication process.
Moreover, Ushur’s platform offers a range of features to support the customer intelligence needs of its clients. These features include but are not limited to NLP, sentiment analysis, machine learning, chatbots, engagement tracking, SmartMail, and more. All of these features work harmoniously together to simplify complex workflows and build a successful customer journey for the end user.
|Natural Language Processing||Engagement Tracking|
What Does Ushur Integrate With?
Developing partnerships and an alliance with other professional companies is a core objective at Ushur. By doing so, they are able to provide a range of APIs and integrations that users can leverage to build and manage a customer’s digital experience in a convenient location. Let’s take a look at their integration offerings below.
- Dynamics 365
- SAP (Coming Soon)
- Box (Coming Soon)
- Dropbox (Coming Soon)
- WhatsApp (Coming Soon)
- Microsoft Teams (Coming Soon)
Who Are Ushur’s Competitors And Alternatives?
To understand the customer intelligence market further, we’ve highlighted five competitors and alternatives to Ushur below. Let’s dive in and learn more about how each one focuses on improving the customer experience.
- Kissflow: Uses no-code and low-code to help companies simplify and speed up the workflows of their users.
- Outsystems: Transforms the customer experience by automating high-volume requests with artificial intelligence.
- Nintex: Showcases its robotic process automation (RPA) platform that can optimize customer interactions.
- Kinetic: An ERP solution that helps manufacturers collaborate socially with their customers.
- Laserfiche: Provides intelligent content so that businesses can eliminate manual tasks and make the customer journey more efficient.
There is no explicit pricing page on Ushur. If you are interested in finding out more information about the monthly or annual price for the platform, you are encouraged to fill out the contact form on their website to get in touch with a sales representative.
All you need to do is fill out your first name, last name, and the company you work for, and include a message that highlights what you would like to learn more about. From there, a representative will be in touch with you to schedule a demo where they will partner and teach you how to improve your brands’ digital interactions.